This page explains how to delete your Perfect Pitch Terminal account (operated by Totor Music Institute) and the personal data associated with it.
Step 1. From the email address you used to create your account, send an email to totormusicinstitute@gmail.com.
Step 2. Use the subject line "Delete my account".
Step 3. We confirm the request comes from your account email and delete your account. You'll receive a confirmation once it's done.
Requesting from your account email lets us verify the request without asking for further personal details. If you can no longer access that mailbox, contact us and we'll verify your identity another way.
When your account is deleted, we remove your personal data from our active systems, including:
| Data | Kept? | Why / how long |
|---|---|---|
| Account, email, progress, plan status | Deleted | Removed within 30 days of your request. |
| Purchase / transaction records | Retained (minimal) | Kept only where required by law (e.g. accounting and tax obligations), for the legally required period, then deleted. These are handled by the payment provider (Google Play) and our records. |
Data stored only on your device (local settings and history) is removed when you uninstall the app or clear its data.
We action deletion requests promptly and complete them within 30 days.
Questions about deletion or your data: totormusicinstitute@gmail.com. See also our Privacy Policy.