TOTOR MUSIC INSTITUTE · REFUND POLICY

Refund Policy

Last updated: 5 August 2026

Short version: try it free first, and if you paid by mistake or it is not what you expected, email us within 14 days and we will refund you.

1. Try before you pay

We would rather you never need a refund, so both apps can be used before paying:

Relative Pitch — a free tier (Identification with four intervals) plus a 7-day free trial of the full version. You are not charged until the trial ends.
Perfect Pitch Terminal — a free Discovery tier with 2 notes and the first 2 challenge levels.

2. 14-day refund

If you bought from our website, you can request a full refund within 14 days of the payment. You do not need to justify your request.

This reflects the EU right of withdrawal for digital content. Where you asked for immediate access and acknowledged losing that right at checkout, we still honour the 14-day window as a matter of policy.

3. Subscriptions

Cancelling stops all future charges. You keep access until the end of the period you already paid for.
We do not automatically refund part-used months after the first 14 days — but if you were charged unexpectedly (for example you meant to cancel during the trial), tell us and we will sort it out.
Renewals charged after a failed cancellation attempt are refunded in full.

4. Lifetime purchases

The Perfect Pitch Terminal Lifetime purchase is a one-off payment covered by the same 14-day refund window.

5. How to request a refund

Website purchases are sold by Paddle.com, our reseller and Merchant of Record. Either use the link in your Paddle receipt email, or email us at totormusicinstitute@gmail.com from the address you used to buy — include the order number from your receipt if you have it. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

Google Play purchases (made inside the Android app) are handled by Google and follow the Google Play refund process. We cannot refund a Play purchase ourselves, but contact us and we will help you through it.

6. Exceptions

We may decline a refund where an account has been used abusively — for example repeated buy-and-refund cycles, shared or resold accounts, or attempts to bypass the paywall. Statutory consumer rights are unaffected.

7. Contact

Any question about a payment: totormusicinstitute@gmail.com. We answer refund requests within a few working days.

See also our Terms of Service and Privacy Policy.